Frequently Asked Questions
Booking, Rebooking & Cancellation
How can I book my bus ticket?
Bus tickets can be booked through our online portal, whatsapp portal, at one of our branches or many other third-party agents like Computicket, Bus bud, Flightsite etc.
Can I make changes to my booking?
Yes. It is possible to make changes to your booking 24 hours prior to departure by contacting our customer care or one of our sales offices nationwide. There is 20% rebooking fee applicable and a price difference payable depending on the ticket class.
Can I cancel my bus ticket?
Yes. Tickets can be cancelled 24 hours prior to departure. A 20% cancellation fee is applicable.
What happens if I miss my bus?
If you cannot make it to the departure point on time you may cancel or rebook your ticket 24 hours prior to departure by contacting customer care or any of our offices.
What documentation must I have to board the bus?
Bring along your ticket or ticket reference number along with your ID book.
Do I have to print out my bus ticket?
Yes. If your ticket purchased through third party agents you will receive a ticket. If you have purchased your ticket online or do not have a printed ticket you may proceed to any of our offices to have your ticket printed provided you have your valid ID.
Where can I find special offers, discounts and vouchers?
Check out our social media pages.
Luggage & Pets
How much luggage can I take with me on a coach?
Each pax is allowed one suitcase weighing 25kg free, and one hand luggage, thereafter each kg is charged at R5.
Is oversized luggage allowed on board?
Yes. You will however be charged an additional fee for this.
Can I take my pet on this bus trip?
No. Only guide dogs are allowed.
What to do if luggage is lost or if I forget something on the bus?
Please ensure that your luggage is properly weighed and tagged before boarding. Contact customer care or any of our offices nationwide.
Departure & Delays
When should I be at the departure location?
30-45 Minutes prior to departure.
What happens when the bus is late?
You will receive a text message, or you can contact customer care or your nearest office.
Where exactly does my bus leave from and how do I find the bus stop?
Check your ticket for details regarding your trip or contact customer care or one of our offices
Children, Adolescents, Students & Pensioners
Can my child travel alone by intercity bus?
No. Children under 12 need to be accompanied by an adult.
Are there discounts for children on bus trips?
However kids under the age of 3 travel for free if they sit on their parents/guardians lap.
Are there student discounts?
Yes, check out our social media pages for specials.
Loyalty & frequent travellers
Sign up for our loyalty programme and earn 10% back of each purchase in rands. Terms and conditions apply.
How it Works
- Points can be switched to Rand value at any time the passenger wants to redeem their points.
- Points are allocated only to the person the loyalty membership is registered under.
- Points not used in 12 months will be forfeited.
- It is up to the passenger to redeem points.
- Points may only be redeemed from Intercity Xpress Offices
- Eagle City Travellers Club passengers are Intercity Xpress passengers and therefore subject to the terms and conditions of carriage displayed on Intercity Xpress websites. Summaries of these may be found on Intercity Xpress ticket covers.
- Intercity Xpress reserves the right to change or terminate the programme without notice.
- Lost cards will be replaced at a fee of R50
General Rules
- Points may only be allocated and redeemed if the card is present.
- Points are non-transferrable.
- Old MTC members with THREE OR LESS travels away from redemption may continue with the old system.
- MTC validation will be done as usual through customer care.
- As of date of implementation, MTC will be cancelled and no longer in use. Only ECTC (the points system) will be in use.
- Voucher claims/ campaigns do not qualify to earn points.
Eagle City Traveller's Club
Make your travel experience a rewarding one with the Eagle City Travellers Club. Earn rewards for every time you travel
Eagle City Traveller's Club
Make your travel experience a rewarding one with the Eagle City Travellers Club. Earn rewards for every time you travel
Address
Head Office: 415 Lochner avenue, Raslouw, Centurion, 0157
Call Us
Customer Care: 010 822 9000
WhatsApp Booking: 079 786 9989
customercare@intercity.co.za
refunds@intercity.co.za